Shipping & Returns
Policies Caramel® Shipping and Returns
During the period of sales, strikes or periods of high production, the packages may have a slight delay, I appreciate your patience.
When I will receive me order?
I carries Come in 3 Y 7 days skilful manage a order, after of the which tea it I will send. The weather of Shipping depends of your Location, but you may estimate it of the Next way:
HAND DESIGNED :
- Between 5 and 15 days, depending on the design and the location of the client.
KEEP IN MIND THAT THEY ARE HANDMADE GARMENTS ONE BY ONE ONLY BY ME AND AT THE TIME OF RECEIPT OF THE ORDER. THAT IS WHY IT MAY TAKE LONGER TO MAKE AND SHIP THAN A GARMENT FROM A MULTINATIONAL OR FAST FASHION COMPANY. I ASK FOR PATIENCE.
Also, keep in mind that being handmade:
* They may be originally manufactured without labels.
* They may come with wrinkles that may have been made during shipping
* Some prints may have a non-perfect finish due to mass production by hand.
*Overs paint, paint drips, inconsistent stain/color patterns.
● USA: 3-4 days skilful ● Europe: 5-7 days skilful
● Australia: 2-14 days skilful ● Japan: 4-8 days skilful
- International: 10-20 days skilful
THESE GARMENTS CATALOGED AS ''BASIC'' OR ''BASIC'' IN THE TITLE OR DESCRIPTION OF THE PRODUCT ARE BASIC.
Since where I know send me order?
The hand-designed products are designed in Barcelona, Spain, and for basic products, since a company of Print bass demand with centers of management distributed by all the world.
I will have that to pay rates of customs by me order?
The orders international they can carry bills additional by customs. Is rate No this bass me control, Y it is decision of your agency local of customs. The policies of customs vary enormously Come in countries, by it that tea I recommend speak with your authorities local for clarify East point.
TIP: Avoid the robberies. Yes No you will be in House the day of the delivery, uses your address of worked either where go a be.
Yes the address outside correct Y the package No this in the office Postcard neither with your neighbours, put in Contact with me in email@example.com with your number of order.
Yes had some issue with your address of Shipping, i could send you of new your product, but you will have that make you position of the costs.
TIP: You code Postcard it is a part crucial of your address. make sure of introduce it correctly.
Refunds for a returned or canceled order take 3-5 business days.
Please note that your refund may not be processed until the next billing month, depending on your credit card issuer's billing schedule.
Returns and exchanges
Please note that I only accept returns that meet the requirements, but not exchanges. Refunds are made once the returned products pass my inspection.
2) We accept returns if:
-you receive a different product from your order; either
-you receive a defective product.
-14 days after purchase on t-shirts that are not for final sale (they are for final sale: exclusive, handmade or personalized). In its description it will indicate: this product accepts returns ).
Instructions for the return
(1) Submit a return request via firstname.lastname@example.org within two days of receipt. You must attach the photos of the product(s) received and include the order number, as well as the reason for the return.
(2) I will contact you to help you by email or phone.
(3) Returned items must be in their original condition, including tags and any packaging. In addition, you must include a note with your order number, your name and your user ID.
*Please note that returns are accepted ONLY IF you have followed the instructions above and your return request has been approved by me. Returns sent to me without any kind of prior consent are not accepted.
*Please note that EVEN defective/incorrect items must be returned with all tags intact. The item(s) must be shipped in its original packaging and unused.
*Please include all original package contents and free gifts (if applicable) in your return packaging.
* International shipping charges are not refundable for returns or exchanges. Local shipping costs within SPAIN are free.
3) I do not accept returns if:
-you return the items only because you have changed your mind (about size, color, etc.)
-you return shoes, bags or any other accessory
-the products are damaged due to mishandling on your part
-your return request is not approved.
The following items are not considered defective:
* Items originally manufactured without tags.
* Items with wrinkles that may have been made during shipping
* Items with an unsatisfactory/incomplete finish due to mass production
*Overs paint, paint drips, inconsistent stain/color patterns.
4) If an item is missing from your order: *Contact me by email"
Taxes and Duties
The buyer is obliged to cover his taxes implemented by customs. Refused and returned items will not be refunded.
PRICE MATCHING POLICY
All orders are not subject to any price match at any time. Exchange rates (EUR)
-Any address filled in incorrectly will not be covered if it is lost.
-If any other language than Spanish is used to fill in the delivery address, it will be translated as best as possible and sent. I will contact you to verify it, but if it is not possible and said package does not arrive at the expected address, I am not responsible.
NOT AVAILABLE FOR DELIVERY
-If you do not accept it at the door, it is the sole responsibility of the client to claim it at the nearest center. Any package returned or destroyed by the carrier will not be refunded or replaced.
CUSTOM ORDERS POLICY
- All custom orders are non-refundable and final (ie items listed as "Hand Painted, Hand Tinted, 1/1, Custom, Limited Edition").
-Custom orders take between 1 and 4 weeks to prepare and do not follow the same delivery time as ready-made items.
How I know perform the products?
For orders designed by hand, a unique production is carried out for you, which is why shipping times may vary depending on the difficulty of the garment, drying times and washing tests. Once the product is created, it is sent through a shipping company to the final address.
For basic garments, I work with a dropshipper of Print bass demand, that have centers of production Y Logistics distributed by all the world. Your orders are printed Y sent since the center plus near a the address final of the customers.
How I make a tracing of me order?
Yes your method of Shipping It includes tracing, you will receive a links by e-mail when your order be send. Yes you have some Question on your Shipping, contact me in email@example.com .
I have received a product wrong either damaged. What I make?
It I feel Yes your product he has arrived damaged. For work it out it before possible, send us a e-mail a firstname.lastname@example.org in a week since the moment of delivery with Photos of your product damaged, your number of order Y any other detail that have about of order. Tea i will contact a solution it before possible!
do you return the money?
Only I offer returns of money a customers that receive articles wrong either damaged. Yes East outside your case, by favour contact us in email@example.com with Photos of your Article Y we will find a solution.
Can I change a product by a size either color different?
In East moment No I offer changes. Yes No are sure of what size tea will remain better, check our guides of sizes in the descriptions of the products.
Nope it is a case common, but can occur that is a mistake in the labelled of a product. Yes that outside the case, contact me in firstname.lastname@example.org in a week since the moment of delivery. It includes your number of order Y Photos of Article in question Y tea I'll help it before possible.